Frequently Asked Questions
Please refer to our Frequently Asked Questions. For further General assistance contact admin@aih.org.au and for all membership enquiries contact members@aih.org.au
General
What are the benefits of being an AIH member?
* An integrated approach to on-line news for all members.
* Online profile building on AIH Website to promote members.
* Apply for AIH awards.
* National Public Liability Insurance for all paid up AIH members at AIH events.
* Access to social media, regular e-News letters , HortInsights e-magazine, depending on membership type monthly digital copy of Hort Journal and industry information with latest plant, product and industry information.
* Keep up to date with AIH and other industry events and book online through our new event management program.
* Be part of an Institute that has a wide national voice for all of the horticulture industry.
What security measures do AIH apply to online payment?
* AIH use Stripe to process all on-line finances
* Click on Stripe for further information. It is considered the most secure payment platform and used by a number of very large corporate bodies.
* AIH do not keep your financial details – this is managed through Stripe.
How do I know what email is recorded with AIH?
* What if it is different? You may have changed your email address and not notified us.
* Please send an email to members@aih.org.au to change the email address.
How do I log into my account?
* Open The AIH website address www.aih.org.au
* LOGIN … How?
Go to https://www.aih.org.au/my-membership/#myaccount
Enter your email address and request a password.
You can change your password if you wish
Membership
What type of AIH Memberships are available?
* Professional levels – Horticulturist, Registered Horticulturist, Graduate and Corporate
* Retired
* Educational – student and teacher
* Friends of Horticulture
How long can I hold free student membership?
* If you are enrolled with one of our preferred training providers you may be entitled to 3 years free membership
* Your enrolment will be verified with your nominated educational provider
Upon graduation you may choose to upgrade to Graduate membership for a maximum of two years after which you must further upgrade to Horticulturist membership.
* Benefits include student concessions to AIH events, AIH e-news, quarterly HortInsights e-magazine and receive free monthly digital copies of HortJournal whilst a student.
How long can I hold free teacher membership?
* If you are employed by one of our preferred training providers you may be entitled to 2 years free membership after which you will need to upgrade to Horticulturist or Registered Horticulturist membership.
* Your employment will be verified with your nominated educational provider
* Benefits include AIH e-news, quarterly HortInsights e-magazine and access to AIH professional development opportunities
What is the joining procedure?
* On-line membership application only.
* Complete all the required details in the application.
* Pay on-line only- cash, direct transfers and cheques are not accepted.
* There is an option for auto-renewal as well as annual on-line payment options.
* On completion a payment confirmation receipt will be emailed to you.
* Membership is held in the ‘Pending membership’ folder.
* Notice and application details is sent to the AIH Australian Council for approval.
* Formal notification of the status of your membership will be forwarded to you.
* If approved ,and where applicable, your profile will be made live in the ‘Public Directory’ with the details you ticked during the registration process.
* If the application is not approved the secretary will inform you and your application fee will be refunded through Stripe.
When is my subscription renewal due?
* July 1st each year
* First Notice will be sent June 1st for the following financial year membership.
* Then at set periods until 93 days after due date
* After July 1st members’ names will be archived and not listed on the members directory until payment is received for the current financial year membership.
* Members whose subscription is not received by October 1st will be non-financial and members will need to rejoin
How can I pay for my membership?
* We accept Visa, Mastercard and American Express.